Mac: Real-Time protection is disabled, and cannot enable

Terminée

Permanently deleted user

• 31 décembre 2019 12:43

I have Avira for Mac and I'm running Mojave... everything was fine until I noticed the umbrella in my menu bar was closed... sure enough real-time protection isn't enabled... and simply nothing happens when I click on the toggle to enable it.

So far I haven't found anywhere to see what the error is, and nothing indicates an issue aside from the 'red radar' screen and the 'services' left-icon shows a red "!'.. to add to the confusion, I don't see anything on Avira.com that talks about this situation on the Mac.

Has anyone else run into this before?

Oui 0 Non

• 

  Customer Service

  • 8 janvier 2020 12:49

  Hello Dustin.

   

  Your Problem should be solved after a complete uninstall of the avira products and a new, clean installation.

  Sorry that I have no easier way for you, to change that status.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

  Oui 0 Non
• 

  Permanently deleted user

  • 16 janvier 2020 16:57

  Hi Felix. I have the same problem that Dustin described, on a MacBookPro with OS10.10.2.

  I first tried the fixHomePermission.command, but that did not solve the problem.

  I did the uninstall and fresh install, but the problem did not go away.

  Oui 0 Non
• 

  Lukas Huptas

  • 17 janvier 2020 07:20

  Hello Sean,

  Well, sadly your used version of macOS isn't supported for some years. The current minimum system-requirements are macOS 10.13 but it's recommended to run the latest version if possible.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Oui 0 Non
• 

  Permanently deleted user

  • 17 janvier 2020 14:30

  Thanks for the reply, Arthur. I'll look into updating the OS but IIRC my hardware won't support 10.13.

  Oui 0 Non

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