Password manager - Licence time out after 2 months
Terminée
Hello friends,
I suscribed to AVIRA PASSWORD MANAGER in november 2019, and it's a good product.
But today, i have noticed that the software proposes me to become PRO ! so i have checked and my licence has disappeared, i'm not PRO anymore, just after 2 months.
I dont understand as i pay via PayPal monthly and i havent modified anything, Email, PayPal account etc ...
I let some screenshot so you can see the problem, dont hesitate to contact me by PM for the licence number & cleverbridge reference.
Thank you in advance.
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Hello Reynald P.
What I can see in our sytem is that in your account and for that license the automatic renewal was deactivated = subscription canceled.
So the license expired normally on 02.January 2020. To use the software again you have to re-buy a new license for that software.
Best,
Felix Bär
Avira Customer Service Engineer
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Evening Felix, thx for your answer.
But who deactivated my subscription ???
Thx
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Hello Reynald,
You will soon receive an Email from us.
Since we don't want to violate your privacy it is the best way to submit every relevant info to you.
Thank you for your understandning.
Best reagrds,
Dominik Kowalski
Customer Service Engineer
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Thank you for your investigation.
Password manager works well now thanks to you ^^0 -
TOPIC IS CLOSED
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Hello Reynald,
Thanks for getting back to us with positive feedback.
We'll close this topic but feel free to open a new one if you need some assistance.
Best,
Arthur Lukas Huptas
Avira Community Manager
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