Avira vault password recovery

Terminée

Permanently deleted user

• 12 janvier 2020 20:47

I can’t log into my Avira vault, and I don’t remember setting a recovery password. It also says “unverified credentials” when I try to reset the password. Avira support won’t help because I’m not a paying customer and don’t have their premium app. What can I do? I need the passwords stored in the vault.

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• 

  Dominik Kowalski

  • 13 janvier 2020 09:21

  Hello Hannah,

  Unfortunately we don't support Avira Vault anymore.

  Therefore, you can only use this service if it was already installed on your device before.

  If you use a different device it won't work at all.

  Should you try to login on an existing device and still get this error please let me know.

  Since there is a notification about your credentials I still think that your Avira Vault was used with another account (E-Mailaddress)

  Please make sure you use the same credentials as when you set up your account.

  Thank you!

   

  Best regards,

  Dominik Kowalski

  Customer Service Engineer

  Oui 0 Non
• 

  Permanently deleted user

  • 13 janvier 2020 16:28

  It was working great on my old phone, but I can’t login on my new one. It doesn’t give me a place to enter my email; however I know it was registered to my current email. Is there no way to recover it just to retrieve my passwords?

  Oui 0 Non
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  Permanently deleted user

  • 29 juin 2021 19:08

  When I signed up ~ 1 yr ago I entered a PW vault password. Was told not accepted but now won't let me enter a new PW. On the PWV Dashboard to change it( even though I realize I will loose all stored PWs) because I'm asked to enter old PW. Since it doesn't accept my old PW won't let me enter new PW.

  Oui 0 Non

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