Subscription to Prime ran out before its time
Terminée
My subscription to Prime was automatically renewed in January.
It stopped working this week.
Your site says I no longer have an active subscription.
When I tried to sign in, it said I did not have the correct information. I double checked.
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Hello Robert,
Based on your name we've found three accounts with different email addresses. All of them haven't any active licenses. So, how do you perform your renewal?
Please provide us as much as possible information to see what's wrong there.
Thank you in advance.
Best,
Arthur Lukas Huptas
Avira Community Manager
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I just realized that I had to use this convoluted process to reply. I had wondered why I did not hear back. I have been satisfied with Avira's technology, but think the company has a horrible customer support process.
Yes, I have had different accounts over the years and ended all but one.
I had/have a Prime account which I installed on 4 computers. The License #is 2200947130-REPWE-0001 for 1 year on 5 devices. My notes indicate it was renewed this year:Your cleverbridge reference number: 207660397
However, when I just searched for the PayPal confirmation, is see that it was not for $99.00 which would be a new Prime charge. Perhaps it was applied to the wrong subscription? You sent a payment of $69.99 USD to cleverbridge Inc.0 -
My apologies.
I was under the impression that my Prime subscription had automatically renewed and payment had been made through PayPal.
On review, I see that the PayPal charge was a year old and the subscription was not renewed.
It was my fault, not yours.
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Hello Robert,
Thank you for getting back to us and clear up this situation.
If you ever need something, please come again.
Have a nice week ahead.
Best,
Arthur Lukas Huptas
Avira Community Manager
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My subscription of Avira security pro has expired before its date ( March 2022) can you help me on this matter ?
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Hello Paula,
We would like to help you, but unfortunately, we cannot do so without more information.
Please check the licence in your customer account at
https://my.avira.com/en/dashboard/home and further under subscriptions.
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
Is the licence displayed there? Please click on "+ See Details" under the version above. Is your licence displayed with the Expiry Date?
If so, as a Premium customer with a valid licence, you can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
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- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
Your licence can be checked from there. Questions about your license or about Avira payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with the GDPR. We are a public forum, personal data may not be processed here according to the Data protection GDPR. We do not have access to your account here in the community. Thank you for your understanding.
Based on your contract documents available to the support team, a satisfactory clarification will certainly be found for you.
If anything is still unclear, please let us know, and we will be happy to help.Best regards
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