Did not receive sms verification

Terminée

Permanently deleted user

• 6 mars 2020 20:49

I am using a paid-for consumer product. I have opted in for the 2 step verification thing as you can see from the below attached picture. I have successfully verified my phone (1/3/2020). But today (7/3/2020) when i tried to sign in to my avira account, I DID NOT GET ANY VERIFICATION NUMBER. 

 

Furthermore, i cannot contact avira via this link https://support.avira.com/hc/en-us, because it force me to login to my account when i clicked on the "contact us here" button. I CANNOT LOGIN NOW BECAUSE I DID NOT RECEIVE ANY SMS VERIFICATION CODE!



PLEASE IMPROVE AVIRA CUSTOMER SUPPORT, BY AT LEAST PUTTING AVIRA CONTACT EMAIL AT YOUR WEBSITE! I HAVE NO CHOICE BUT TO CONTACT AVIRA VIA FACEBOOK AND THIS FORUM.

PLEASE RESOLVE MY ISSUE ASAP.

I NEED TO ACCESS TO MY AVIRA PASSWORD MANAGER.

Oui 0 Non

• 

  Waddah Dahah

  • 27 novembre 2020 00:10

  This is the same issue as me. Avira support makes it hard to reach them and not cooperate well about this matter. I used to advise people to use Avira products but I guess I will have a second thought! 

  Oui 0 Non
• 

  pascha45

  • 27 novembre 2020 07:42

  Hello Waddah,

  Customers of the premium products can contact the support team directly, also directly from your customer account at

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us?utm_medium=KB&utm_source=CS&utm_term=refund   scroll down ⇒ Contact Avira

  An active license and a correct login to your Avira customer account are required.

  Please contact us again if you have any further questions, we will be happy to help.

  Best regards

  Oui 0 Non

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