license disappeared

Terminée

Permanently deleted user

• 31 mars 2020 18:45

I paid for my license renewal, but the new license suddenly disappeared from my account.

cleverbridge order number: 211813865

If you need I can send your confirmation and paiment receipt.

Thank you.

Francesco Dall'Aglio

Oui 0 Non

• 

  pascha45

  • 31 mars 2020 20:03
  • Modifié

  Hello Francesco,

  The community is a publicly accessible forum, we have no access to your Avira customer account.

  The license is activated on the customer account with the e-mail address used at the time of purchase.

  If you do not find any subscriptions in your account, it probably means that you are not logged in with the email address you used to receive the invoice. Avira has 2 email addresses in your customer account.

  Is it an automatic license renewal, was it paid with PayPal, was it purchased from the Apple Store? With this information we will tell you how to proceed, without -  it is difficult to find the error.

  Kind regards

  Oui 0 Non

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