The activation code has expired despite new purchase

Terminée

Permanently deleted user

• 15 avril 2020 07:57

Good morning,

I have purchased a new product and received an activation code. When activating it on the website it says the code has expired.

 

Oui 0 Non

• 

  pascha45

  • 15 avril 2020 08:28

  Hello Maren,

  If you still have a purchase receipt, please let us know if you agree to verify the activation code of your license.

  If you agree (please send us a short confirmation), Mr. Arthur Lukas Huptas will contact you by e-mail, so that you can give him the activation code and the personal data, which are not allowed to be processed publicly here (Data protection DSGVO).

  We are looking forward to your answer.

  With kind regards

  Oui 0 Non
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  Permanently deleted user

  • 15 avril 2020 08:39

  Yes, I have the receipt and all information. It would be great if I could be contacted. thank you very much

   

  Oui 0 Non
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  pascha45

  • 15 avril 2020 09:16

  Hello Maren,

  Thanks for the confirmation. The response to the verification has been forwarded, so it'll take a little...

  Yours sincerely

  Oui 0 Non
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  Permanently deleted user

  • 15 avril 2020 09:20

  Thank you very much for your help

  Oui 0 Non
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  Lukas Huptas

  • 15 avril 2020 10:43

  Hello Maren,

  We've sent you an email to exchange personal data.

  Please get back to us via email.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Oui 0 Non

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