Licence expired and Fix now not work

Terminée

Permanently deleted user

• 21 avril 2020 11:53

Dear Avira Team,

 

We have an active subscription for 3 devices. There is no problem under Windows 10, but we can't activate Avira on Windows Server 2016 Standard. We clicked on Register button in Avira and logged into My Avira Account. There is 2 devices: Windows 10 and this Windows Server 10026.

 

But Avira writes that "Licence expired" and the "Fix now" function don't work. It writes: "Fixing... 0% fixed".

 

Please help us. Thank you for your answer.

 

Best regards,

Steven

Oui 1 Non

• 

  pascha45

  • 21 avril 2020 13:09

  Hello Steven,

  You are a paying customer, you can log in to your Avira account and also receive support by the Support-Team:
  https://my.avira.com  left side ⇒ SUPPORT

  There you will find your contract documents and for technical things or installation problems there are further investigation possibilities. These are not available to us here in our user2user community.

  Please contact the support team directly with your inquiry about the problem.
  - "Windows Server 2016 Standard" - "Licence expired"

  Thank you for your understanding.

  Is it possible that the remains of an old installation have not been uninstalled?

  If anything is still unclear, please let us know,  we will be happy to help you.

  Kind regards

   

  Oui 1 Non
• 

  Permanently deleted user

  • 21 avril 2020 13:40

  Ok, thank you pascha45.

  Kind regards

  Oui 0 Non

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