2FA sms message not received for paid Avira Prime account

Terminée

Permanently deleted user

• 22 mai 2020 02:17

I have been trying for days to get access to my Avira account. The login says it has successfully sent an SMS to my registered phone but I do not receive it, and your support system will not let me raise a ticket using my regular email address so I have logged in using a new unpaid gmail account.

I would very much appreciate it if someone could contact me directly so that we can sort this out.

I have posted messages to your support channels on FB Messenger and Twitter but had no response at all.

Rgds

Oui 0 Non

• 

  pascha45

  • 22 mai 2020 07:51

  Hello Paul,

  A ticket has been created for you on Twitter and you will receive a reply from there.
  Here the community is a publicly accessible forum, personal data may not be questioned or edited here - basic data protection regulation DSGVO

  If you have purchased a license, and this is absolutely necessary to log in to your customer account with the email address you used to purchase the license.

  Check the e-mail address in the registration, it must be identical to the e-mail address with which you received the invoice. If you paid with PayPal - then check the delivery address!
  From here we only have this e-mail connection as a contact possibility.

  Unfortunately we can't help you here, this will be done via your created ticket.
  If something is still unclear, please let us know, we are happy to help.

  Kind regards

  Oui 0 Non
• 

  Permanently deleted user

  • 22 mai 2020 08:30

  You understand that I cannot log into my account because your system is not sending me the verification code that I need?. The system tells me it is sending the code and references the correct ending for my phone number, but nothing arrives.

  I have had a paid Avira service for over 5 years - I know which email is associated with that account and I'm using it.

  When you say a ticket has been created for me on Twitter what do you mean? I have not received anything there as yet... and my message to your support desk there was created days ago.

  Oui 0 Non

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