Avira prime subscription

Terminée

Paul Kelly

• 18 mai 2020 13:27

Hi

I set up avira on my daughter's pc. It was set up with her email address  (The e-mail address has been removed for security reasons.)

She has since moved out. I wish to use avira on my laptop and phone but can't log-in with the original details. I pay the subscription and wish also to change the account it is paid from. i didn't get a reply to my previous post so i hope this works . If not i'll have to cancel my subscription

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• 

  pascha45

  • 9 juin 2020 08:58
  • Modifié

  Hello Paul

  The original data of the license is still running under the above mentioned e-mail address of your daughter.  You write that the license was activated with the data - see below.

  Log in to Avira with your daughter's access data, then you can contact the support team from your customer account under Support to change your data for the license.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  We cannot do this from here, a publicly accessible forum - basic data protection regulation DSGVO-. This change can only be made by the support team with the access data for the license.

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

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