Subscrition Pro

Terminée

Antonio Puleio

• 31 mai 2020 13:23

I have a pro subs until 2020/08 buy It show i have the free version. Why??

Oui 0 Non

• 

  pascha45

  • 31 mai 2020 16:12
  • Modifié

  Hello Antonio,

  Unfortunately, you did not specify from which Avira version you purchased the "Pro" Version and whether this license was purchased in the Avira Online Shop.
  The license is always automatically activated on the account with which the license was purchased. If you do not find any subscriptions in your customer account, this means that you are not logged in with the email address with which the invoice was sent to you.

  Here are the instructions Avira Antivirus Pro for installation on Android:  https://support.avira.com/hc/en-us/articles/360002883114-How-do-I-install-and-register-Avira-Antivirus-Security-Pro-for-Android- 

  Why the license is no longer installed on your device we cannot say. If it has worked so far, please try a new installation.

  Many greetings and a nice weekend

  Note:  Just I saw that you had already contacted the support team.

  Oui 0 Non
• 

  Permanently deleted user

  • 31 mai 2020 16:45

  Hi! Same problem for purchase nr. 8057443. It s showing that I have a free version. I checked my email, account, etc. Just that s showing me a free licence found. Your offered solution did nor worked for me.

  Oui 0 Non
• 

  Antonio Puleio

  • 31 mai 2020 17:18

  I had ti uninstall 2019 version, ti stop old subscrition, to start a new subs and ti install the 2020 ver. fromn Google play. So, the old ver still runs on tablet until ends on 2020/08. The problem Is between the two ver

  Oui 0 Non
• 

  Lukas Huptas

  • 2 juin 2020 12:50

  Hello,

  Please take a look here:

  https://support.avira.com/hc/en-us/community/posts/360011428957-Avira-Android-Security-Pro-Licence-not-recognized

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Oui 0 Non

Vous devez vous connecter pour laisser un commentaire.