unauthorised payment and no product

Terminée

nicolasmithwork

• 1 juin 2020 21:50

I wanted to try Avira VPN for 1 month to try it. I then saw that a renewal payment had been taken without my knowledge, making my account overdrawn. While I was deciding whether to keep it, I received an email from Avira telling me that my license had expired and I had to pay to renew! So I've (unwillingly) paid for a second month, but have received nothing! I can't get customer support because apparently I'm not a customer! Either refund me or give me what I've paid for.

Oui 0 Non

• 

  pascha45

  • 2 juin 2020 14:53

  Hello nikolasmithwork,

  Please log in with the email address in your Avira customer account with which you ordered the license. If a license does not appear in your customer account, this means that you are not logged in with the correct email address.
  If you are logged in with the correct email address, you can also contact the support team directly as a premium customer with a valid license. When you made the payment, you have received a reference number or transaction ID, right? The address with which Avira sent you the invoice is the correct address.
  We cannot make refunds, public forum. Here are the instructions for refunding, which only you can do yourself:

  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order- 

  If anything else is unclear, please let us know, we are happy to help.

  Many greetings

  Oui 0 Non

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