Android app update

Terminée

Peter Ritchie

• 2 juin 2020 15:09

I received the email telling me to update the app on my android phone. Once I completed the update and opened the app, it said I had to confirm my account details, but I have yet to receive the email confirming my email address. Checked in junk folder - nothing there. I have asked the app to resend the email a number of times with no success.

Oui 0 Non

• 

  pascha45

  • 2 juin 2020 15:43

  Hello Peter,

  You have entered 2 email addresses in your Avira customer account. Are you sure that you are looking in the right mailbox?
  Just a thought about your problem.

  Many greetings

  Oui 0 Non
• 

  Peter Ritchie

  • 2 juin 2020 15:48

  Hi,

  I've just checked my profile and there's only one email address listed i.e. the "outlook.com" one. Can the email be sent to that address please and the other one deleted.

  Regards

  Oui 0 Non
• 

  pascha45

  • 2 juin 2020 16:53

  Hello Peter,

  we are a publicly accessible forum, personal data may not be questioned or processed here - basic data protection regulation DSGVO. No, we can not give further help here, only: plus.com

  This account is not confirmed. It is unfortunate, but we cannot give further assistance here.

  Customers of the premium products can contact the support team directly.
  Contact us at: https://support.avira.com/hc/en-us 

  Many greetings

  Oui 0 Non

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