Free instead of Pro

Fred Cohn

• 7 juin 2020 18:30

I've been using Avira Free version for a while and just updated to the Prime 3-month trial. Why does the virus protection say I'm using the "Free" version and has the option to upgrade to "Pro?

 

Oui 0 Non

• 

  Lukas Huptas

  • 9 juin 2020 13:40

  Well, please make sure that you're logged in with the same credentials which you've used to subscribe for your trial.

  If this won't fix this, please tell us a bit more information as we need more details to analyze your issue.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Oui 0 Non
• 

  Meike Mueller

  • 20 juillet 2020 03:54

  I have a similar issue. I am using the free Prime trial and yet it asks me to upgrade to Prime to fix issues.

  Oui 0 Non
• 

  Lukas Huptas

  • 20 juillet 2020 13:53

  Hi Meike,

  Please see this comment above:

  https://support.avira.com/hc/en-us/community/posts/360011733878/comments/360001962697

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Oui 0 Non

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