System speedup Pro does not upgrade to Pro

Terminée

Permanently deleted user

• 27 octobre 2020 08:46

I purchased the subscription, it shows as active in my profile, but when I launch the application it still shows as the free version and that should upgrade.

I have uninstalled and re installed via email link, but still nothing changed after a day

Oui 0 Non

• 

  pascha45

  • 27 octobre 2020 10:05

  Hello Felipe,

  Unfortunately you have not given any information about your OS and where the licence was purchased.
  Is the licence displayed in your customer account under subscription?
  Here you will find instructions on how to buy and install it, if you have followed these instructions.

  https://support.avira.com/hc/en-us/articles/360000112217-How-do-I-buy-and-install-Avira-System-Speedup-Pro- 

  You have already created a ticket with the support team. From there, personal data can be discussed, which we are not allowed to edit here in a publicly accessible forum - Data protection GDPR.
  Please keep your ticket with the support team, from there, personal data and settings can be explained. Thanks for your understanding

  Many greetings

  Oui 0 Non
• 

  Permanently deleted user

  • 27 octobre 2020 10:09

  I have windows 10, and yes the subscription shows in my account as active. But the application still runs as the free version

  Oui 0 Non
• 

  Permanently deleted user

  • 15 décembre 2020 01:47

  I have exactly the same issue. How can this be resolved?

  Oui 0 Non

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