How to manage my license?
Terminée
I am trying to download Substance by Adobe on my machine, But I keep getting an Avira Antivirus License Manager pop up that reads
‘your product no longer accepts manual key file installation. Go to my.avira.com to manage your license,'
what does that mean?
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Hello Andy,
If Adobe complains about something while downloading, then Adobe will not accept a setting from you. What is meant by key files?
Have you been able to ask Adobe what should be changed to your data?
Please tell us exactly- What do you want to install - Adobe?
- Which version of Avira is installed?
- Which operating system is currently installed with all updates?
- Send us a screenshot if possible.
Thank you very much for your understanding.
Afterwards, with the answers and exact details we will try to help you further.
Many greetingsKind regards
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Hey there, this is where I am confused, I don't know what it means by key files
- I want to install Substance by Adobe - it's a 3D software for making realistic materials that can be compatible with all the rendering 3D software, such as Maya, 3DS Max, and MODO.
- I have version Avira 1.2.153.30452
- operating system
top pf that all the device specs are compatible with downloading this type of software,
I have posted the same query to adobe, hoping for a response
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Hello Andy,
Your request has been forwarded to the support team for review. From there, further investigations can be initiated and you will receive further information from the support team.
We thank you for your understanding.
If something is still unclear, let us know, we are happy to help.
With kind regards
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