Prime disappeared on 2nd device

Terminée

Bruce Black

• 2 décembre 2020 14:07

I have an active Prime account and had added a 2nd device (laptop) to my account.  Everything has worked great on the laptop. This morning. the laptop shows that I just have Avira Free Security . . not Prime . . and I don't have access to any of the upgraded features.  Just wondering how I reload Prime on the laptop?

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• 

  pascha45

  • 2 décembre 2020 14:42

  Hello Bruce,

  To understand your request, please name the operating systems of the devices
  we cannot see here which OS is installed on the 2nd device.

  On which operating system has the licence been activated? From there you can add more devices.
  See the instructions for installing Prime on each operating system.

  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms-

  Please describe precise and also your procedure, e.g. at iOS, downloaded there and then activated (important) from the device or sent from the installed version to the additional device/operating system?

  If something is still unclear, please let us know, we are happy to help.

  Many greetings and a nice pre-Christmas time.

  Oui 0 Non

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