Avira Update Issue

Terminée

Permanently deleted user

• 22 décembre 2020 17:51

I am using Avira Free Security on a Mac running v 10.15.7. I updated from Avira Antivirus to Avira Free Security a few weeks ago. The installation was fine and there have been no problems up to now. However, I now seem to be having a problem with Avira updates. I shut my Mac down between uses. When I switch on my Mac after a few minutes I can see that Avira has updated. The issue I am now seeing is as follows. I switched on my Mac and after a few minutes I can see that the latest Avira update is 14:00. Later Avira does another update and then shows the latest update as 16:00. If I then switch off and switch on my Mac the latest Avira update shows as 14:00 - the 16:00 update seems to have been lost. Avira does do another update - say at 16:30 but if I switch my Mac off and on the latest Avira update shows as 14:00 again. Switching my Mac off seems to lose any updates done after 14:00. Do someone know what is happening and how I can fix??

Oui 0 Non

• 

  Lukas Huptas

  • 14 janvier 2021 11:35

  Hello,

  Well, it's quite difficult to understand your request in detail.

  So, first of all, no updates went lost. If they're downloaded they are set and will be used. It seems that - if we can follow your explications correctly - there's an error while syncing the timestamp from macOS to our Avira database (local).

  This wouldn't be a security gap, more a design flaw.

  Sadly, we cannot reproduce your request, so it seems not to be a bug.

  Best,

  Lukas Huptas

  Avira Community Manager

  Oui 0 Non
• 

  Permanently deleted user

  • 14 janvier 2021 12:51

  If it is an error while syncing the timestamp is the only solution to uninstall and then reinstall Avira??

  Oui 1 Non

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