Error "例外（exception) unknown software exception (0xc0000XXX)"

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Permanently deleted user

• 3 janvier 2021 04:47

Dear Avira
I've been using Avira for over 20 years since Windows 3.1.
However, a few weeks ago, when I tried to run a virus scan, I got an error saying "例外（exception) unknown software exception (0xc0000XXX)". As a result of various investigations, I read the article that uninstalling avira once and installing it again may solve the problem, and I tried to do so, but I still got the same error when trying to run a virus scan. It was. I repeated uninstalling and reinstalling several times, but I still get an error.
So, unavoidably, I'm totally reluctant, but reluctantly, I had no other choice and installed Avast.
But my feelings are still in Avira. Is there any way to resolve the error? Thank you for your consideration and guidance.

Oui 0 Non

• 

  pascha45

  • 3 janvier 2021 08:21

  Hello Masashi,

  We can just see that you have already created a ticket with the support team. That's fine. The community here is a publicly accessible forum and is not allowed to question or edit personal data here - Data protection GDPR.
  The support team will take care of your concern (in accordance with data protection) and provide you with further information to eliminate the strange behaviour.

  Let's hope that you will soon be able to use a well-functioning Avira program again.

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings and have a nice Sunday

  Oui 0 Non

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