I'm unable to complete my subscription

Isabel Presedo

• 6 janvier 2021 09:45

Hello,

I'm trying to subscribe to a Premium account. I introduce my credit account but it goes on telling me that the authentication process cannot be completed. My reference number is

255836389

Thank you!

Isabel

Oui 1 Non

• 

  Dániel Szőcs

  • 3 mars 2021 09:19

  Similar story here. I keep receiving emails that I need to complete my order, but I am unable.

  reference number: 263328258

  When I open the link and enter card details (the number is saved I only need to enter security number) and when I do so I am asked to update my order, when I do that it is processing for a bit (it says "Customer Authentication" and Processing order) and then it goes to a page where it says:

  Please complete your purchase now

  It seems that the authentication process for your Avira purchase was not completed

   

  Oui 1 Non

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