Did not receive email confirmation of the purchased Prime via online

Permanently deleted user

• 21 décembre 2020 00:24

Hello. Please assist me. Have purchased a Prime thru online using my debit card. Received a PDF format Receipt. But no license key. I tried to follow the refund request procedure but seem the support.avira.com has a technical problem along the way. Please provide assistance.

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• 

  pascha45

  • 21 décembre 2020 07:23

  Hello Jose,

  First, there are a few questions to answer.
  Where did you purchase the licence, in the Avira Online Shop?
  If so, please log in to your customer account with your email address https://my.avira.com/en/auth/login  and under Subscriptions
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans    your licence will be displayed.
  Important: Important: Log in with the correct email address, the licence is linked to this email address, which was used for the purchase, and will be activated immediately.
  You do not need to add a licence key:  https://support.avira.com/hc/en-us/articles/360010172218-Activate-your-Avira-license 

  We have just seen that you have already created a ticket with the support team. You will also receive an answer from there.

  If something is still unclear, please let us know, and we will be happy to help.

  Best wishes and a peaceful pre-Christmas time

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