Update error - Internal error 9.

Répondu

Rolf Carle

• 19 janvier 2021 17:16

Lately, my Mac - running Catalina - has stopped doing the Daily updates (04.01.21 was the last). The scheduled weekly scans still run, and I can also run a quick scan correctly.

The update seems to work normally, but takes abit longer, then returns a dialog-box stating "Internal error 9. Engine validation failed."

The Engine, Protection and Product all show Unknown.

I reviewed my account, and it show my devices (5) and this one's detail shows that Pro (Prime) is installed.

What is happening?

Oui -1 Non

• 

  Permanently deleted user

  • 24 janvier 2021 00:28

  Same issue with me..  I uninstalled it, then downloaded and installed the latest version.  It is updating fine now.

  Oui 0 Non
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  Rolf Carle

  • 24 janvier 2021 00:54

  Thanks, I just didn't want to go through all that again, as I had to do when I went to Catalina to get past the legacy OS popup msg. Since I was here, I went ahead and did the update to Big Sur - not recommended BTW - and then did the deed. It is again happy and operating & displaying correctly.

  Never Dull ...

  Oui 0 Non
• 

  pascha45

  • 24 janvier 2021 15:54

  Hello Rolf,

  This is pleasant news. Thank you for your positive feedback.
  We hope you continue to enjoy your update on Big Sur.
  May it continue to be not boring - but please also do not unsettle us with an unclear new update ;)

  If something is unclear, please let us know, we are happy to help.

  Many greetings and a nice Sunday

  Oui 0 Non

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