Hello

Permanently deleted user

• 27 janvier 2021 14:38

I use Mac and now trying to install the downloaded file, however nothing happens. 
I tried to restart the computer and download the file again, still nothing happens. 
When I sign in to my account I appear as a Free User with no purchases? 
I have received the email of purchase confirmation, together with ref number. So what's the deal, how do I get it running? I need direct support. 

Thank you 

Oui 0 Non

• 

  pascha45

  • 27 janvier 2021 15:36
  • Modifié

  Hello,

  Did you purchase your license in the Avira Online Shop or from Apple in the App Store?
  If it was purchased in the Avira Online Shop, it should be displayed in your Avira customer account and can be installed from there.
  The next possibility: if the license was purchased in the App Store, please check your Apple customer account. We do not have access to it.
  With the purchase confirmation and Ref number should be the email address with the already activated license to check. If there is no purchased license in the Avira account, only the Free version, no license can be installed.

  We have just seen that you have already contacted the support team and created a ticket.
  You will get further instructions about your account and your license from the support team. From here, the community, a public forum, we have no access to your account - Data protection GDPR.

  If anything is still unclear, please let us know, we will be happy to help.

  Kind regards

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