Recover DELETED ACCOUNT

Répondu

Emb in KWT

• 30 décembre 2020 19:38

Hello. Happy New Year! What if the account that was activated by mistake is deleted? Do I need to create a new account and buy the license again or can I recover it with the help of your company support team? Thank you.

Oui 1 Non

• 

  pascha45

  • 2 janvier 2021 13:13

  Hello,

  Thank you for the good wishes for the new year - we would like to return them.

  If your account is accidentally deleted, you can log in to Avira with a new account. Normally, you will still have the access data, your email address and the reference number of your licence are on the invoice. Important: a proof of purchase.
  With these data,  your licence can be found. Please contact the community (without your personal important data) and only tell them that you would like to have your licence searched. Afterwards you will receive an e-mail from the support team, the exact procedure and the necessary documents will then be requested by e-mail from the support team. The community is open to the public - in accordance with the German Data Protection Regulation GDPR, no personal data may be processed here.

  If it happens to you, let us know, and we will try to help. Otherwise, you know there is a way to avoid having to purchase a new licence.
  Does this description help you?

  If anything is still unclear, please let us know, we'll be happy to help.

  Many greetings and have a nice weekend

  Oui 0 Non
• 

  Permanently deleted user

  • 2 janvier 2021 17:24
  • Modifié

  Hello. Happy New Year 2021! I would like to express my gratitude to your company for providing the necessary assistance to customers without breaks even on holidays. I am a customer who currently uses your company's products on several accounts. I contacted your company due to my license recovery problem because my account was deleted by my mistake. Your company has informed me by email that my license was lost due to account deletion and cannot be reinstated and that I need to purchase it again. Is this not your company's final answer? If I ask for my license search, is there any possibility to recover my license? Of course, the necessary documents for purchase are prepared. Even if it is impossible to recover the license, I will respect your company's laws and terms and conditions and will purchase and use your company's products again without any other words. I ask for your help. Thank you.

  Oui 0 Non
• 

  pascha45

  • 2 janvier 2021 17:43

  muhammad alnashid

  The community is a publicly accessible forum, personal data may not be processed or questioned here - Data protection GDPR.
  In your case, the support team is responsible for you, we do not have access to your customer data. In addition, you have already been in contact with the support team, so please stay in contact with them.
  It is regrettable, but there is nothing more we can do for you. Otherwise, please ask the support team again whether a search with the data available to you, such as the purchase receipt and the reference number, is still possible at all.
  Thank you for your understanding.

  Many greetings and a nice weekend

  Oui 0 Non

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