Is not possible update from Free to Pro
Répondu
I installed the demo version, after buy the Pro version is not possible activated. I contacted your support few months ago. In the end you sent me to Apple support, but they recognize the problem is your system doesnt take info about my Apple account. From this moment is there no answer from you. Please, can you help me with this problem? Pro support I cant use athough I paid it.
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Hello Michal,
Please let us know if your license is registered in your Avira account.
If the license was purchased in the Avira online shop, it will be activated immediately upon purchase to the email address you used when placing the order.Only if it is displayed in your customer account, you can install the activated license from your Avira customer account.
This feedback is important and the exact name of your purchased license.
With this information we will check the condition of your license. Thank you for your understanding.Many greetings
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No. I bought it from Apple store. it is paid, but not works. We try to solve it, you sent me to Apple, but they support cant help me and sent me again to you. By they information is it seem your system doesnt take data from Apple. But they cant to do anything with it.
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Hello Michal,
To check your license we need your consent. You do not have a license in your Avira account, it was purchased from the Apple App Store.
For the clarification we need personal data, which may not be processed here in an accessible public forum - Data protection GDPR. With your consent, the support team will contact you by email to share your personal data with you according to data protection. Thank you for understanding.
We are waiting for your consent, then the support team will contact you via e-mail, take care of your request.If something is still unclear, please let us know, we are happy to help.
Many greetings and a nice weekend
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