Password Manager extension doesn't open

Répondu

Jack Kelley

• 28 janvier 2021 13:23

When I click on the Password Manager extension icon in the extension panel of my browser (Chrome), it doesn't open.  If I navigate to a website first, the password manager will autofill the username and password, but I get no drop-down menu from the extension icon.  Anyone else having the same problem?  Thanks

Oui 0 Non

• 

  Kenneth Anderson

  • 28 janvier 2021 18:58

  Same for me, seems to have just happened, but has been a problem on my travel computer for awhile

  Oui 0 Non
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  R W

  • 28 janvier 2021 18:59

  Yes, have tried deleting and reinstalling but no success.

  If I go directly to web site, everything works, but a hassle.

  Oui 0 Non
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  Lukas Huptas

  • 15 février 2021 15:15

  Could you be so kind and tell us your used browser incl. version as well as the exact extension version.

  Thank you.

  Lukas Huptas

  Avira Community Manager

  Oui 0 Non
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  Marie-Antoinette Batté

  • 11 avril 2021 09:45

  hello, I'm french and lost my fluent in english,

  I've got the same problem since yesterday and avira support doesn't answer to my request.

  Avira password manager does'nt work when I Click on my extension panel (Mozilla) The last update was ( 16/02/2021) I've got the" Internet Security" product and the version of the extension is 2.16.3.35561.

  I'm still Windows 7...

  Thank you

  MA Batté

  Oui 0 Non
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  pascha45

  • 11 avril 2021 10:42

  Hello Marie-Antoinette,

  You have already created several tickets at the Support-Team, also in French.
  Each new ticket increases the entry number.
  The community is a publicly accessible forum, personal data cannot and must not be questioned or processed here in accordance with the Data Protection GDPR.

  We do not have access to your installation here, and we are sorry that we cannot give you any troubleshooting details with the information you have provided.

  Certainly, your OS Win 7 should - with emphasis - be seriously reconsidered.
  Microsoft stopped updating a long time ago. However, the development is progressing rapidly and there may be inconsistencies, depending on the installation, which we cannot see from here.

  You have contacted the support, please stay with your created tickets, the answers will be sent to you there.

  We regret that we cannot give you any other answer from here.
  Thank you for your understanding.

  Best regards and have a nice Sunday

  Oui 0 Non
• 

  Marie-Antoinette Batté

  • 27 septembre 2021 23:52

  SORRY

   

  Oui 0 Non

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