Internal Error 53

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Permanently deleted user

• 2 janvier 2021 19:28

For the last two days the latest update for my Mac has download ok but then returns a Avira  error message 'Internal Error 53' Engine validation failed, update failed'

Any advice is welcome

 

Oui 0 Non

• 

  pascha45

  • 3 janvier 2021 10:27

  Hello Stew,

  To give you concrete advice, we would need more detailed information. With the data available to us, we cannot provide any information about your error message.
  We are a publicly accessible forum, personal data may neither be questioned nor processed here.

  Customers of the Premium products with a valid licence can contact the support team directly at

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  We regret that we cannot provide you with any other information due to the missing information. Thank you for your understanding.

  Best regards and have a nice Sunday

  Oui 0 Non
• 

  Permanently deleted user

  • 3 janvier 2021 14:36

  It would be helpful to know what else you need to know.  Kindly advise.  Here is some additional information:

  Mac OS Mojave 10.14.6

  Avira: Product 4.2.0.11

  VDF 8.18.19.4

  Engine 8.3.62.86

  If I open 'Updater' on Avira it tries but fails to install an update and ends with the Avira error message 'Internal Error 53' Engine validation failed, update failed'.

  If I open Avira to run a new scan, the screen message from Avira states that my software is up to date.

  Which  message is correct?  What does 'Internal Error 53 Engine validation failed, update failed' mean?  How  can I fix this if this is a real problem.

  Thank you.

  Oui 0 Non
• 

  pascha45

  • 3 janvier 2021 15:39

  Hello Stew,

  How can we tell which message is correct? We don't have the device, and we don't know your settings.
  You don't have a paid version, i.e. Avira Free Security.

  What have you already done to fix the problem?
  Did you perform a repair installation or a manual reinstallation?
  https://support.avira.com/hc/en-us/sections/360003731798-Installation-Uninstallation 

  https://support.avira.com/hc/en-us/sections/360003716457-Installation-Configuration-Mac 

  The community is a publicly accessible forum, user2user, technical checks cannot be carried out from here. We have to comply with the Data protection GDPR

  The support team will be available again from Monday.

  Many greetings and have a nice Sunday

  Oui 0 Non

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