purchase prime does not work

Répondu

bert kraan

• 8 janvier 2021 09:53
• Modifié

Using Avira free security I found it time to upgrade ...

After filling in my credit card details to purchase prime the app wrote 'ok' but nothing after that:

It tried this three times but the same keep happening although in a different ui:

Now what? This does not raise comfort nor confidence in your product.

After some time an automated email was send with instructions to complete my purchase and a link: same shit:

So, what can you do for me?

regards,

Bert Kraan

Oui 0 Non

• 

  pascha45

  • 8 janvier 2021 10:37

  Hello Bert,

  Below is a list of the payment methods available at Avira:

  https://support.avira.com/hc/en-us/articles/360002939213-What-payment-options-does-Avira-offer-

  With which data are you registered at Avira? Do you already have an Avira customer account? Do you get access to your customer account with your email address and the password you have chosen yourself, i.e. with your access data to the Avira customer account?

  We cannot say why this does not work for your order.
  We are a publicly accessible forum, personal data may not be questioned or processed here according to Data protection GDPR. These posts are public for everyone to read.
  We can't say anything about the screenshots posted, they can't be checked by the community either. Unfortunately, we do not have access to your customer account.
  We thank you for your understanding.

  Kind regards

  Oui 0 Non

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