Avira doesn't activate my license
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Hi, I've paid for a 5 devce suscription and I am unable to activate it. I'm logged in in my username but it's still Avira security.
There's no single button or option available to activate the license so I don't know what to do
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Hello
Did you purchase the license in the Avira Online Shop?
Please log in to your Avira customer account with your access data: https://my.avira.com/de/auth/loginYour licence should be displayed under : https://my.avira.com/en/dashboard/subscriptions/tabs/plans There you should see the green bottom "Install".
You can install the licence from there. When you purchase the licence, it will be activated to the email address that was used when you placed the order. https://support.avira.com/hc/en-us/articles/360010172218-Activate-your-Avira-license You will not receive a separate activation code.
Click on INSTALL to initiate the process. See the illustrated instructions. https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms-
If anything is still unclear, please let us know, we will be happy to help.
Kind regards
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We've done that, but the program still says Avira Free Security, not prime, and we don't have prime functions enabled
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Hello Maria Gabriela,
If you log in with the e-mail address with which the licence was purchased,
then it must be displayed in your customer account, otherwise the e-mail address is not correct. The licence is linked to this email address with which the licence was used when it was purchased and is automatically activated on it, see: https://support.avira.com/hc/en-us/articles/360010172218-Activate-your-Avira-licenseImportant: Did you purchase the license in the Avira Online Shop?
Is an old licence still activated there in your customer account?
Kind regards
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The email address is correct. It’s the only account I have and I’m correctly logged in. On top of that, the service appears (and it was payed) until Dec 2021. But when I press the INSTaLL green button, nothing happens.
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Hello Maria Gabriela,
Thank you very much for your feedback. Unfortunately, you have not answered our questions, so it is difficult for us to say anything about your problem. There are 2 e-mail addresses in your customer account at Avira deposited.
You ask for a button - for the possibility of activation. Unfortunately, you have not answered where you purchased the licence. In the Avira online shop, this activation setting no longer exists.Here you can find an illustrated guide - point 2 Install Avira Prime
https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms-These instructions should help you with the installation.
Many greetings and have a nice Sunday
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Hello! Thank you for your response.
I bought the first license on line a couple of years ago, and keep renewing it since then. On December, I received an email at gabyr@tfinancial.com.ar, telling me that the license was going to expire and that it would be automatically renewed. I was charged 99.99 us dollars at my VISA ending 2811.
In my Avira account all this appears: the new AVIRA PRIME suscription for 5 devices with the new expire date (12/27/2021), as well as a green button with the INSTALL option. I click it, it seems to start the installation process, but 2 minutes later, the only thing I get AVIRA FREE.
Yes, I´ve got another AVIRA ACCOUNT with another email address but, the last license I bought through it was in 2018.
Thank you again for your help.
Maria Gabriela Regazzoni
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Hello Gabriela,
In your customer account, the Prime licence is displayed under Subscriptions.
Since the installation does not work, we recommend you to contact the support team to check your account.Premium customers with an active licence can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
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- https://support.avira.com/hc/en-us scroll down ⇒ CONTACT AVIRA
Based on your contract documents available there, a clarification will be possible with the support team. Thank you for your understanding.
The community is a publicly accessible forum, personal data may not be processed here in accordance with the Data protection GDPR. We do not have access to your customer account.
We are very confident that the support team will find your licence and help you with the installation.Hope your licence can be installed quickly, so you can use it.
Kind regards
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