Canceling my subscription

Terminée

Permanently deleted user

• 28 janvier 2021 19:28

I’d like to cancel my subscription for my iPhone, but the screen shots and directions of how to do it are not showing on my iPhone (the black screens or the menu bar within the Avira app). I cannot find anywhere within the app that shows “subscription”. Where do I go with the app to cancel my subscription?

Oui 0 Non

• 

  Permanently deleted user

  • 28 janvier 2021 19:58

  I figured out how to do this. You actually have to log into the Avira website to see your account. I purchased Avira for my iPhone. Since I purchased my subscription through Apple, what I needed to do was:
  1. Open “Settings”.
  2. Click on your name at the top.
  3. Go down to “Subscriptions”
  4. Find “Avira Mobile Security” and click on the “>” (the arrow on the right hand side.
  5. Scroll all the way down to the bottom and click on Delete Avira Subscription”

  That’s it! All done and they shouldn’t take anymore payments. Mine was through PayPal, so if they do, you can send PayPal a screenshot of when you canceled.

  Hope this helps and stay safe.

  Oui 0 Non
• 

  pascha45

  • 28 janvier 2021 22:13

  Hello Christy,

  You are writing here in the Avira Community, a publicly accessible forum. Personal data may not be questioned or processed here according to the Data protection GDPR.
  We are an Avira forum and do not have access to Avira customer accounts and absolutely not to Apple customer accounts.
  If you want to terminate your license, this can be initiated via your Apple customer account if the license was purchased in the Apple App Store.

  Cancellations cannot be done or confirmed here in a publicly accessible forum. We do not have access nor the authority to leave or make any license changes in a customer account - neither at Avira nor at Apple.
  You can find instructions for your Apple customer account and license changes here:  https://support.apple.com/en-us/HT204939 

  We regret that we cannot help with the termination of your license. This can only be done by the licensee.
  The access data to the customer account should be known to the customer as well as an invoice with the transaction ID, if the payment was made via PayPal. We have no information nor access to your PayPal account.

  Does this information help you?
  If something is still unclear, please let us know, we are happy to help.

  Kind regards

  Oui 0 Non
• 

  Permanently deleted user

  • 7 novembre 2021 06:49

  Please cancel the account in the name of Colleen Sydenham of 16 Silky oak Rise, Kew NSW. Aust.

  Oui 0 Non
• 

  pascha45

  • 7 novembre 2021 07:23

  Hi Colleen,

  You are writing here in a publicly accessible forum, personal data may not and cannot be questioned or answered here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  We have no access to your customer account from here.

  Please log in with your access data in your customer account.
  Here you will find instructions on how to cancel your license:
  Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings and have a nice Sunday

  Oui 0 Non

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