Overcharged (again)

Répondu

Paul

• 14 février 2021 07:29

Having had a similar problem before about being overcharged thigs started to go right up until the 12th of February where instead of being charged for one subscription I was charged for FIVE...this left me out of pocket as it was the day before I get paid...I'm extremely annoyed by this...has anyone else had this?

Oui 0 Non

• 

  pascha45

  • 14 février 2021 08:30

  Hello Paul,

  Your annoyance is understandable, especially since this has happened again.
  Please tell us which Avira license it is.

  Or is it the Prime version, which can be installed on up to 5 devices in the simple license, e.g. smartphone, tablet, PC or laptop?
  https://www.avira.com/en/prime 

  You are writing here in the community, a publicly accessible forum, personal data may and can unfortunately not be questioned here or even edited according to the Data protection GDPR.
  Questions about your license or Avira payments can only be handled by the support team via email in accordance with GDPR. Thank you for your understanding.

  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  Based on your contract documents there, to which we have no access from here, a satisfactory solution for you will be found. Thank you for your understanding.

  If something is still unclear, please let us know, we are happy to help.

  Many greetings and a nice Sunday

  Oui 0 Non
• 

  Paul

  • 15 février 2021 19:52

  Yes it's Prime

  Oui 0 Non
• 

  pascha45

  • 15 février 2021 21:47

  Hello Paul,

  Thank you for your reply.
  Continue to enjoy the license.

  If anything is ever unclear, let us know, we'll be happy to help.

  Many greetings

  Oui 1 Non

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