Can't get past master password

Terminée

David Nunn

• 1 avril 2021 07:33

After I enter the correct master password in password manager, the screen just keeps asking me to enter it again. It is the correct password (it says something different if I enter an incorrect password).

Oui 0 Non

• 

  pascha45

  • 5 avril 2021 20:07

  Hello David,

  With the information provided to us, troubleshooting is not possible.
  Unfortunately, we don't know anything, please provide accurate information:

  - What device are we talking about here
  - Which BS is installed
  - PWM Free or paid version
  - Exact description, the installation procedure
  - What message do you get

  With the answers and precise information, we will be happy to try to respond with details. Thank you for your understanding.

  Many greetings

  Oui 0 Non
• 

  David Nunn

  • 19 avril 2021 06:15

  It's OK. after several days of not being able to get in, it suddenly started working, so I guess they fixed something.

  Oui 0 Non
• 

  pascha45

  • 19 avril 2021 07:11

  Hello David,

  We are pleased that it is now working again. Thank you for your positive feedback.

  If anything is ever unclear, please let us know, and we will be happy to help.

  Many greetings

  Oui 0 Non
• 

  Permanently deleted user

  • 21 janvier 2022 14:03

  Problem: What is a master password? It keeps saying it's wrong. Avira never tells me to enter a master password. WTF is going on?!

  Oui 0 Non

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