Even after payment, my subscription is not activated

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Permanently deleted user

• 2 avril 2021 12:35

Please check my activation status, I paid thru my debit card and was informed to wait for an hour. Its almost 5 hours now. Can you please inform me my status

Oui 0 Non

• 

  pascha45

  • 2 avril 2021 14:51

  Hello Jay,

  You are writing in the community, a publicly accessible forum.

  Personal data must not and cannot be processed here according to the GDPR. We have neither access to your Avira account nor to the status of any payments received for your order. Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us scroll down to Contact Avira.

  Also, about the EU guidelines or the identification code of the credit cards the community cannot give any information here. Thanks for your understanding

  If something is still unclear, please let us know, we are happy to help.

  Many greetings and happy holidays

  Oui 0 Non

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