AppLock asks for the PIN many times while using the same App

Répondu

Permanently deleted user

• 6 avril 2021 06:54
• Modifié

I just bought Avira Prime and downloaded to my android phone running android 11 Samsung UI 3. I activated AppLock feature and while using an App such as Whatsapp I'm requested to enter Applock pin many time, for example: Starting the App, start typing a message, change keyboard to get smiles or sticker as so on. This annoying pin requests repets for all Apps, bank, photo, message and so on. This is very annoying bug thats made me quite desappointed with Avira. Im former user of another Security Suite and I was expecting a better solution from Avira for such simple feature.

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• 

  pascha45

  • 6 avril 2021 12:11

  Hello Laercio,

  We are sorry for the inconvenience when using the Prime version. The described behavior is not normal and not planned. In this case, the settings would have to be checked thoroughly.
  Here the community is a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR.
  Premium customers with a valid license can contact the support team directly at
  https://my.avira.com/de/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  From there, technical checks of your installation can be initiated, which we do not have access to here. In addition, the correspondence can be done  GDPR-compliant via email. Thank you for your understanding.

  If anything is still unclear, please let us know, we will be happy to help.

  Many greetings

  Oui 0 Non

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