Seems to have affected my NIC
I've uninstalled the AV due to seeing random and uncontrolled loss of internet - not sure if Avira was the culprit but it kept coming up in the crash reports.
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Hello Wade,
Unfortunately, we cannot get a picture of the crashes with the information you have provided.
- You write under "Mac". Which version, exact details/number? All updates?
- Which Avira version are you using? (Free or license?)
- Did you purchase it from the Apple App Store?
- Internet losses? - please give an exact description.
- "Have affected my NIC"? Please exact description
- Crash reports? Again and again? Can you paste screenshots here?
Premium customers with a valid licence can contact the support team directly:
https://my.avira.com/en/dashboard/support/tabs/support
From there, checks of your installation can be initiated, which we cannot access here. The community is a publicly accessible forum, personal data may not be processed here in accordance with the Data Protection GDPR.
With the answers and precise information we will try to be helpful with concrete details. Thank you for your understanding.
Greetings and have a nice Sunday.
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FWIW, I have had no ethernet problems since uninstalling the software. I'm on an iMac with Big Sur, 11.2.3 - Avira 3.1.0 free home version downloaded from this website - symptom was unexpected and unannounced loss of ethernet - although connection to my router was still active, outside internet was dead - I use BwanaDik to monitor my connection, and it announced the loss of connection. I'm also running Sophos Home and MalwareBytes. It's now been over 36 hours without incident and the only factor I've changed is the uninstall of the Avira software, which I did after looking over my Console crash reports, which had several Avira-related entries. Model: iMac18,2, BootROM 429.80.1.0.0, 4 processors, Quad-Core Intel Core i5, 3 GHz, 16 GB, SMC 2.40f1 OS Version: macOS 11.2.3 (20D91)
From the most recent crash report-
Process: Avira Updater [79369]
Path: /Applications/Avira Security.app/Contents/Helpers/Avira Updater.app/Contents/MacOS/Avira Updater
Identifier: Avira Updater
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Avira Updater [79369]
User ID: 506Date/Time: 2021-04-20 08:41:50.191 -0400
OS Version: macOS 11.2.3 (20D91)
Report Version: 12
Anonymous UUID: 74F9137A-2D57-973F-0342-B53349E94EFFCrashed Thread: Unknown
Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY0 -
Hello Wade,
Thank you for your feedback on uninstalling the Avira Free version.
If you ever reinstall Avira and something is unclear, please let us know, and we will be happy to help.Many greetings
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