wrong Apple-ID?
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Purchased the prime mobile update on my phone, but cannot use it. When I click "prime" and below on restore, I get a message "article was purchased with another Apple ID. However, purchase notice states the ID I am using now. Embarrassing.
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Hello Klaus,
You write that you bought the Prime mobile update with your phone, but you get the information that it was supposedly bought with a different Apple ID.
You have not provided any information about your phone or the exact licence. Prime mobile Update?
Was the licence ordered from the Apple App Store? If so, the licence you purchased should be stored in your Apple customer account.We can only provide information about licences that were purchased in the Avira Online Shop, which are immediately activated in this Avira customer account. Avira does not have access to Apple customer accounts.
Unfortunately, we cannot give you any further information about your Apple customer account.
Thank you for your understanding.Best regards and have a nice weekend
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Hi Pascha,
The software was bought via mobile phone from Avira, not from Apple. I received an e-mail with an install button from Avira, pushed it and - it did not work. Now, the Avira Security software logo comes up and dies after a few seconds (goes off).
Very disappointing. Think I will cancel the purchase.
Below is the e-mail:
Hallo Klaus,
Installieren Sie Avira Free Mobile Security. Klicken Sie zum Herunterladen auf den nachstehenden Link und befolgen Sie die Installationsanweisungen ؘ– es ist ganz einfach!
Herunterladen und installieren Sicheres Surfen!
Ihr Avira Team
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Hello Klaus,
It's strange that you get a message "article was purchased with another Apple ID".
Have you already performed a new installation?
Premium customers with a valid licence can contact the support team directly:https://my.avira.com/en/dashboard/support/tabs/support
There you can get information about your license.
We do not have access to customer data or customer accounts here - Data protection GDPR
If something is still unclear, please let us know.Many greetings
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