Mr. Alexander

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Permanently deleted user

• 14 avril 2021 16:38

Hello, I can't buy your home antivirus. When I try to pay with my Visa, I receive the message "Payment not authorized". I called my bank, they answered that the demand you to my bank is not correct therefore the bank refuses the payment. What must I do? The most way to answer is by sending it to my e-m xxxxxx@mail.ru

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• 

  pascha45

  • 15 avril 2021 12:35

  Hello Mr. Alexander,

  We have removed your email address for your security.

  Unfortunately, we can't say anything about the payment either, we only see that the payment doesn't work. No explanation.
  Can you use another payment method?

  We are a public forum and are subject to the Data protection GDPR.

  A GDPR-compliant exchange via email is not possible here.
  We regret that we cannot give you any further information.

  Many greetings

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