Auto renew avira refund request

Terminée

RV

• 20 avril 2021 19:10

Hi. I requested a refund for this months avira subscribtion but i still have not received any emails or replies. I only needed the avira vpn in March previous month. My money was taken from my account yesterday and I want a refund as soon as possible. I deactiavted the auto renew subscribtion option.

Oui 0 Non

• 

  pascha45

  • 21 avril 2021 06:16

  Hello RV,

  Have you requested a refund using the following instructions?

  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  We are a publicly accessible forum, personal data may not be processed here according to the Data Protection Regulation GDPR.  Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.
  You have also contacted the support team and already created tickets there.
  Please do not create any new tickets, this will only lead to a new ticket number and will only put you further back in the ranking order of the answer. Please stay there, you will get additional information in your created ticket.

  Many greetings

  Oui 0 Non
• 

  Permanently deleted user

  • 18 janvier 2022 12:31

  Reference number 312xxxxxx
  I was charged for a renewal on Dec 31/21 and on Jan 5/22 I attempted to cancel my subscription. My subscription renewed Jan 3/22. I am requesting a refund for this product.
  I have contacted Cleverbridge to assist me in this issue. I was told that you would contact me to complete my request. I am not getting anywhere with this. Please refund asap as I no longer require the subscription.
  I can be contacted at (807) xxxxxxxx or email  The email address has been removed
  Thank you
  Barbara Moysey

  Oui 0 Non
• 

  pascha45

  • 26 janvier 2022 12:19

  Hello Barbara,

  We have removed your personal data for your security.

  You have already contacted the support -team and created a ticket there. A solution has also been found for you.
  If something is still unclear, please let us know, we are pleased to help.

  Many greetings

  Oui 0 Non

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