Can't input email address for account creation
I just bought Prime, and it prompted me to make a password and account. I can input a password, but the email field is greyed and I can't select it. What's going on?
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Hello Eldon,
Without a detailed description, it is difficult for us to understand your question.
- Which OS do you have installed?
- Are you already registered in the Avira customer account?
- Were you already registered with Avira?
- Are you logged in with the e-mail address with which the license was purchased?
We do not have access to your account here. Personal data cannot be processed here according to the Data Protection GDPR. Questions about your licence can only be answered by the support team via your customer account by e-mail in accordance with the GDPR.
Thank you for your understanding.Here you can find a guide to Avira Prime:
We have just seen that you have also contacted the support team and have already created a ticket there.
Based on your contract documents there, which we do not have access to here, you will receive further information in your ticket.
If something is still unclear, please let us know, and we will be happy to help.
Best regards
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Okay. Just refund me, please, and I'll buy again.
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Hello Eldon,
As we have already written, we do not have access to your account.
See our explanations in our previous answer:
We do not have access to your account here. Personal data cannot be processed here according to the Data Protection GDPR. Questions about your licence can only be answered by the support team via your customer account by e-mail in accordance with the GDPR.
Thank you for your understanding.
You have also contacted the support team, created a ticket and received an answer.
We cannot cancel your account for you, only the licensee can do that.We regret that we cannot offer you any further help from here. Thank you for your understanding.
Many greetings
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