Syncing PC to iPhone

Permanently deleted user

• 30 avril 2021 03:41

hello

I have downloaded the free version of the Password Manager for Windows.

I have created an account and I imported my passwords from my old password manager. This worked very well. Using the Avira password manager via the web interface is very easy and has been successful. 

I then tried to sync that account with my iPhone running current iOS. I got the app from the app store and I logged on using the same login details that I use on the PC/web version. I am also asked for the Master Password, which I enter. 

The App logs in however it shows no password records. All showing zero records.

On the web dashboard the iPhone showed up listed under "Connected Devices". 

When I choose Edit Account from the top right dropdown menu. It opens another window where I can select "Devices". This shows my device, however its says "Licence:None"

I have tried using the iOS link under "Protect More Devices". You can select to get a link via email, scan QR code. I chose email. The email never came. I waited overnight.  I retried it again next day and still no email. I then tried QR Scan. This then downloaded an Avira Security app, not the Password Manager. I launch the Security App and eventually get to select Password Manager . My only 2 options from this screen is to buy a subscription. There is no option for Free version, nor is there any other link to get past this page without buying (or restoring a purchase)

ok that was long but I wanted to give as much info as I could. Am I wrong to expect that the free version allows syncing between PC & iPhone ? Everything I read seem to confirm this.

Am I doing something wrong? or have the wrong expectations?

thank you.

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• 

  Permanently deleted user

  • 5 juillet 2021 09:09

  I still have this issue, if anyone cares to comment/assist

  Oui 0 Non
• 

  Michael Dobson

  • 19 novembre 2021 18:40

  I have the same issue and I've got the Prime version but like you it still wants me to open an account on my phone for a separate installation.

  So much for the support 'We're here to help' and there isn't any as far as I can see.  The frequently asked question pages are rubbish too as I've searched through them with no luck.

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