MacOS Big Sur hangs with Avira Free Security RTP activated
Terminée
Hello,
Avira Free Security causes my Mac to hang for an extended period of time. The only solution I found is to deactivate RTP. The issue is very reproducible.
Thought this issue might have been specific to my environment, however I just performed a clean install of MacOS 11.3 with a new user account folder. Today I reinstalled Avira and the Mac started freezing again.
Is this a known issue? Can you please help?
Many thanks.
Max
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Hello Max,
This is not often described or even a known problem.
Before we try to find other sources of error, you have reinstalled to macOS 11.3. Have you already tried to install to macOS 11.3.1?
https://support.apple.com/en-us/HT212335If you have any further questions, information about your Mac and your exact Avira setup procedure would be very helpful.
If anything is still unclear, please let us know, and we will be happy to help.
Best regards
-1 -
Thanks for your reply. Yes, I reinstalled 11.3.1. That is what I meant. FileVault is activated. I have Avira Security Free version 1.6.0. Thanks for your help :)
Here's my hardware setup:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro15,2
Processor Name: Quad-Core Intel Core i5
Processor Speed: 2,3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 8 GB
System Firmware Version: 1554.100.64.0.0 (iBridge: 18.16.14556.0.0,0)
Activation Lock Status: Enabled1 -
Hello Max,
Well, this issue doesn't seem to be an issue in general but our 2nd level support team is interested in investigating that case. So, even as a free user we're able to provide you a deeper investigation but are in need to create an email ticket for that.
Please provide us your allowance to send you an email with further information and handling your file to our 2nd level support team.
As soon as we receive your approval, we'll create a ticket for you.
Best,
Lukas Huptas
Avira Community Manager
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Hello Lukas,
That is more than fine with me.
Best regards,
Max
-1 -
Hello Max,
Thank you for your approval. I've created a ticket for you and one of our 2nd level support engineers will come back to you via email.
Please note that this could take some time and please watch also your "spam" folder.
Have a nice day ahead.
Best,
Lukas Huptas
Avira Community Manager
P.S. If your case was solved, feel free to post this solution also here to provide a possible solution for other users as well.
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Hi there.
I can confirm this BIG issue!
My Mac was hanging every day 1-2 times and no keys were working. Only hard restart could help.
I tried everything! Deleted and reinstalled almost all Apps! The issue was still there.
Sometimes it could freeze without any reason (no new programs starting, only at the text writing or site viewing).
BUT almost every time it was hanging after sleep mode (close the mac).
I thought already to buy new mac, because my is corrupted...
But after DELETING your Avira, everything is fine!
Please solve it. It's a BIGGEST ISSUE I EVER HAVE HAD!!!
-1 -
Model Name: MacBook Air
Model Identifier: MacBookAir7,2
Processor name: Intel Core i5 2-core processor
Processor speed: 1.6 GHz
Number of processors: 1
Total number of cores: 2
L2 cache (per core): 256 KB
3rd level cache: 3MB
Hyper-Threading Technology: Enabled
Memory: 4 GB
System Firmware Version: 427.0.0.0.0
SMC Version (System): 2.27f2
-1 -
me too on this - it seems to be Avira RTP that's been causing daily freezes of my iMac Pro running Big Sur. You guys might want to check into this.
1 -
Avira Prime also hangs up my system when update runs - Big Sur11.4.
The only way to clear it is to do a hard restart - really not impressed!
-1 -
The issue seems to have been corrected for me with Avira 1.7.4. Thanks a lot!
Max
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My M1 MacBook Air hangs whenever I wake it up from sleep in the morning.
Disabling Avira RTP eliminates the problem.
Avira Security Version 1.7.5
macOS Big Sur 11.5.2
Model: MacBook Air
Model ID: MacBookAir10,1
Chip: Apple M1
Memory: 16 GB
System firmware version: 6723.140.2
OS loader version: 6723.140.20 -
Big Sur 11.5.2 running free Avira 1.7.5 - Just reinstall macOS few day ago and only installed Avira; came back to wake up my laptop and it was hanging.
Basically same symptom as all other posts above.
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Hello 敦司 前田,
Since 13/09/21 the current version is available.
https://support.apple.com/en-gb/HT211896We do not have access to your installation. Premium customers can contact support directly to have your installation checked.
https://my.avira.com/en/dashboard/support/tabs/supportUnfortunately, we do not have access to your customer account and your installation.
If anything is still unclear, please let us know, and we will be happy to help.
Best regards
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Hello John,
Since 13/09/21 the current version is available:
https://support.apple.com/en-gb/HT211896
We do not have access to your installation. Premium customers can contact support directly to have your installation checked.
https://my.avira.com/en/dashboard/support/tabs/supportUnfortunately, we do not have access to your customer account and your installation. This can only be initiated by the support team.
You have made a new installation, was everything removed by Avira before? Did Avira work perfectly before the new installation?
If something is still unclear, please let us know, we are happy to help.
Many greetings
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