Issues with Antivirus on Android

Répondu

Tim Richter-Heitmann

• 15 mai 2021 11:34

Dear Community,

i have a simple Avira Antivirus licence for 5 devices.

I installed the Android version on my Smartphone via QR code. Its correctly listed under "my devices" in my account info.

But the installed App is called "Avira Security Pro", and welcomes me with a "upgrade" option.

I have now no idea, if the installed app is the one i should have, if its now properly protecting my mobile, and which of the app modules are active or part of a premium update.

Could you please explain?

 

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• 

  Tim Richter-Heitmann

  • 15 mai 2021 11:38

  For example, i have no idea if the "Diebstahlschutz"/"Theft protection" can be used in my version, and how.

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• 

  pascha45

  • 15 mai 2021 13:27

  Hello Tim,

  Unfortunately, you did not give any information about your licence, please give an exact version description of the licence for 5 devices? Avira Antivirus?
  If the licence was purchased in the Avira online shop, you can find the exact description at   https://my.avira.com/de/dashboard/subscriptions/tabs/plans 
  to see the exact description.

  You are offered an upgrade after the installation? That means you have installed a FREE version, it is not activated with your licence.
  Unfortunately, we cannot tell you whether this is the version you want.
  Only with your precise information can we try to help you with concrete answers.

  Since we cannot see which version you have purchased, we would recommend contacting the support team. We do not have access to your customer account. They could also explain to you which licence you have purchased, what this licence includes and on which OS what can be installed.

  Here the community is a publicly accessible forum, personal data may neither be questioned nor processed here according to the data protection GDPR. Unfortunately, questions about your licence can only be answered by the support team via your customer account by e-mail in accordance with the GDPR.
  https://my.avira.com/de/dashboard/support/tabs/support
  Your questions can be answered immediately based on your contract documents. Thank you for your understanding.

  Here you can find instructions on: "Be ready to find a lost Android device"
  https://support.google.com/android/answer/3265955?hl=en 

  Many greetings and a nice weekend

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