Payment not authorized, and it still charge my money!!!

Permanently deleted user

• 16 mai 2021 00:58

I try to buy monthly avira, i miss click 4 time, it tell me Payment not authorized,  and i check my bank account, it still charge my money, i lost rm90 in avira, how can i get back my money, 

i dont want to upgrade my avira any more, please give back my money!!!

i cant even contact your support team!!!!! please tell me how to get back my money!!!

i have 4 reference number at

malaysia time:

Sun

5/16/2021 7:49 AM

5/16/2021 7:51 AM

5/16/2021 7:52 AM

5/16/2021 8:07 AM

hope solve my problem, please give back my money , ill dont use avira anymore.

Oui 1 Non

• 

  pascha45

  • 17 mai 2021 12:47

  Hello Gabriel,

  Here you will find instructions on how to get a refund:

  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  As a customer of the Premium products with a valid licence, you can also contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Contacting the support team may take a few days depending on the volume of e-mail requests. Thank you for your understanding.

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings

  Oui -1 Non
• 

  Permanently deleted user

  • 17 mai 2021 14:33

  i cant even press the  “Contact us here” , already try thousand time, how can get my refund or have any other way to get back money?， i dont have premium products licence, i just want to try 1 month,  and get scammed Rm90, and its also didnt give me any thing.

  Oui 0 Non
• 

  Permanently deleted user

  • 26 mai 2021 11:20

  i have the same probleme i have never used avira antivirus , and a payement was made from my bank account.

  I have tried to contact support but it doesn't work

  Oui 0 Non
• 

  Permanently deleted user

  • 26 mai 2021 11:38

  And i didn't have made that transaction .

  Ps: i have notified my bank and if avira doesn't contact me ( because i tried to contact you and it doesn't work),

  I will have to sue your compagny beaucause it's a fraude and shame on you

  Oui 0 Non
• 

  pascha45

  • 26 mai 2021 12:46

  Hello Youssef,

  You have already contacted the support team.
  Please stick to your support request, only there you will get help and an answer as already described here in this thread::

  https://support.avira.com/hc/de/community/posts/360015813858-I-was-robbed 

  Thank you for your understanding.

  Kind regards

  Oui 0 Non

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