Updating phone number

Terminée

DILMURAT BAGZAT

• 4 juin 2021 02:06

I bought one-year plan and used my my other email address, when I try to login to my account with that email, it is sending sms verification codes to my old mobile phone number, is there any way to login my account and update the phone number?

Thanks.

Oui 0 Non

• 

  pascha45

  • 5 juin 2021 19:57

  Hello,

  ... used a different e-mail address...

  Please log in with the e-mail address you used to order the license and the password you chose for this e-mail address. If you are correctly logged in to your customer account, you can change or update your access data from there.
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings and have a nice weekend

  Oui 0 Non
• 

  DILMURAT BAGZAT

  • 5 juin 2021 20:17

  Thank you for your reply,

  The problem is I cannot login to my account using the email address I provided (a few years ago I used that email and my old phone number for Avira free trial and didn't use it after that), because it's sending the verification code to the my old phone number which doesn't exist anymore.
  Is there anyway you can help me update my phone number on that account so that I can login? 
  Thanks.

  Oui 0 Non
• 

  pascha45

  • 5 juin 2021 21:25

  Hello,

  Once again, log in to your account with the old e-mail address and the password you chose yourself, i.e. the old access data.
  You prefer not to write an e-mail - you only use your access data to your customer account, which you have chosen yourself.
  We do not have access to your customer account, we are a publicly accessible forum, personal data may not and cannot be processed here according to the data protection GDPR. Questions regarding your license or payment processing can only be answered by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.
  
  Many greetings and a nice weekend

  Oui 0 Non
• 

  Frederico Cuba

  • 16 mai 2022 19:53

  Hi mr. you could help me? I have two mobile phone and I have two emails. In the two the avira stored my email which I have bougt the Avira. Hoow I can do for mine second mobile has mine second e-mail in which I can not type anymore.

  Oui -1 Non
• 

  pascha45

  • 19 mai 2022 10:29

  Hello Frederico,

  You have already contacted support and will receive further information from them. 
  Unfortunately, we do not have access to your customer account.
  Thank you for your understanding.

  Best regards

   

  Oui 0 Non

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