Account delted in error

Terminée

Permanently deleted user

• 8 juillet 2021 11:21

On 3 July, I tried to end my trial period but was too late as a charge of £85.99 had already gone through (presumably for one year) on the same day.  I accept it was my fault for not cancelling in time.  However, it appears that the cancellation of the account has gone through although the annual subscription has been taken (account: xxxxxxxx).  I've tried to log in but can't and have tried to reset the password but not received the email from Avira to make that happen.  What do I do?  

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• 

  pascha45

  • 15 juillet 2021 11:15
  • Modifié

  Hello Tom,

  Personal data (account: removed) has been removed for your security.
  Please log in with the access data (e-mail address when ordering and the password you chose for this account) in your customer account at
  https://my.avira.com/en/dashboard/home.
  at   https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  your activated license will be displayed.

  Please ensure you have the correct email address, especially if you have entered several email addresses in your Avira customer account!

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
  Unfortunately, questions about your license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  We have seen that you have also contacted support, have already created a ticket there, and have already received an answer from support.
  You will receive further information from the support team in your ticket. Thank you for your understanding.

  Many greetings

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