Please provide effective technical support.
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I have been trying to fix Avira Prime for a week on my Mac. It was working, then told me it needed access (in privacy) - which it still had when providing this inquiry. It went from being fully functional to needing to be "set up". Even after providing access or checking access, it would not complete "set up". It would neither be accessible nor functional with the pre-scheduled scans. Following access granting, removal, installation, re-installation, un-installation, reboots of varying sorts, and everything else I could think of, I tried contacting Avira Support. The phone option would not bring me to a phone number. It brought me back to FAQs which only, ultimately, provided an email submission.
I submitted an email: the technical support simply gave me the FAQ on how to install Avira. Useless. I re-inquired, including a request for Avira's phone number for help. He then responded with a FAQ answer on how to provide access within my security settings. Useless. I then responded with, very simply, I need a phone number to speak with someone about how to fix this. He then sent me the phone number that takes me to a conferencing company help desk selection.
Could I *please* speak with someone about what is going on? My account has become a wreck, registering multiple partial installations and the mac still registers as installed and functional on my account; however, it's not working on my computer. And that phone number was useless. And your email-type tech support has been both obtuse and very slow to respond (about 24 hours, minimum, for a response during business days).
Avira is good when it works. If it doesn't work, it's counterproductive to a smooth running system. As noted in one of my many inquiries for support that have been unfruitful, please either provide a responsive human to help me fix this or provide a refund (and help me get it completely off my system so I can install something that actually has technical support).
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Hello Dawn,
We are sorry for the inconvenience caused by the installation of the Prime license.
Please log in to your Avira customer account with the access data you used to purchase the license.If the license was purchased in the App Store, the license is activated accordingly in the Apple customer account.
If the license was purchased in the Avira Online Shop, the license is activated in the Avira customer account. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically registered under this email address.
https://my.avira.com/en/dashboard/subscriptions/tabs/plansPremium customers with an active license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- Or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
This is difficult to understand:
He then sent me the phone number which leads me to a helpdesk selection of the conference provider.
You also contacted the support team, created a ticket there and already got answers, also about "access to support".
If you are correctly registered in the Avira customer account at
https://my.avira.com/en/dashboard/home, you will see "Support" there and at https://my.avira.com/en/dashboard/support/tabs/support
you can contact the support-team directly from there - via e-mail and telephone.
Please describe your inconvenience to the support team, from there your problem will be taken care of and from there your technical problems will also be dealt with. You will receive further information in your ticket.
Due to an increased number of requests, delays may occur.
Thank you for your understanding.The community here is a publicly accessible forum. Unfortunately, personal data cannot and may not be questioned or processed here in accordance with the GDPR. Questions about your license or technical problems can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. The support-team may check your installation, but unfortunately, we do not have access to this information here.
If anything is still unclear, please let us know, and we will be happy to help.
Many greetings
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