Problem with Avira Prime

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Permanently deleted user

• 26 juillet 2021 10:52

Hi. I,ve just upgraded to Avira Prime. Security > Protection Options it said You,ve got a full protections but only Real protection is turned on. Web Protection, E-mail Protection and Ransom Protection is off and it,s informing me it's not installed. I've tried few times to reinstall avira and it's still the same.

Thanx

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• 

  pascha45

  • 26 juillet 2021 11:49

  Hello Jaroslaw,

  Unfortunately, you did not provide us with any information on how you installed the Prime version. You have also not given us any information about the procedure for the new installations for repair.

  Please make a new installation with prior uninstallation and cleaning according to the following instructions:
  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  After that, your Prime version should be installed correctly.

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

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