I have paid but I cannot update!

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Permanently deleted user

• 30 juillet 2021 09:42

My reference number: 286xxxxxx -

I am Dr. Sándor Krémer, and I cannot install my paid  Avira update. The system wants me to upGRADE, BUT  I want only to update. My email address is xxxxxxxxxxxxxxxxxxxxx xxxxx xxx

Oui 0 Non

• 

  pascha45

  • 3 août 2021 13:52
  • Modifié

  Hello Sándor,

  We have removed your email address and reference number for your safety. We are a publicly accessible forum, please do not insert any personal data here.

  Unfortunately, we cannot access your customer account, you have several email addresses stored in your customer account at Avira.
  Please log in with the email address you used to order the license, and you want to update now. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  If something is unclear, you can contact the support.

  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to "Contact Avira"

  Based on your contract documents, they will find a satisfactory solution for you and could also merge your accounts.

  We regret not being able to help you from here, we are a public forum and cannot process personal data here according to the Data protection GDPR. Questions regarding your license can only be answered by the support team via your customer account via email in accordance with the GDPR.

  Thank you for your understanding.

  Many greetings

  Oui 0 Non

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