My avira pro keep changing to free version ?

Terminée

ต้องพงศ์ มีศิลป์

• 19 août 2021 04:11

I use avira pro subscribtion in my win 10 laptop but it keep changing to free version. I try reinstall ,The program will start in pro version then after 2-3 days it will always turn back to free version. What should I do?

Oui 0 Non

• 

  pascha45

  • 19 août 2021 07:10

  Hello ต้องพงศ์ มีศิลป์,

  Please check your details in your Avira customer account, the email address with which the license is activated.
  There is probably something wrong with your registration and activation with your license/access data.
  If this does not solve the problem, please contact the support team.
  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • Or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  We do not have access to your customer account here and cannot work on your personal data here in the community in a GDPR-compliant way. Questions about your license can only be answered by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  Many greetings

  Oui 0 Non
• 

  ต้องพงศ์ มีศิลป์

  • 19 août 2021 08:06

  Oh I see and thank you very much for your answer.

  Oui 0 Non
• 

  pascha45

  • 20 août 2021 19:14

  ต้องพงศ์ มีศิลป์,

  You're welcome. Thank you very much for your feedback.
  If anything is ever unclear, please let us know, you know the way to us.

  Many greetings and have a nice weekend

  Oui 0 Non

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