Number of Device Supported by Prime

Répondu

Permanently deleted user

• 20 août 2021 16:08

I would like to know exactly how many devices a 'prime' subscription provides.  The compare pages says unlimited, but other pages say 25.

 

 

Second question - can I purchase more 'devices' if I hit the limit?

Oui 0 Non

• 

  pascha45

  • 22 août 2021 08:47
  • Modifié

  Hello The Guru,

  You have posted 2 offers, are both from the Avira online shop?

  We have included the link we have to the offer from the Avira online shop:

  https://www.avira.com/en/prime 

  There are certainly other ways to purchase the Avira Prime license, but there are different offers available from different retailers.
  Have you checked the 1st offer inserted?

  Unfortunately, we cannot comment on the offers from other retailers. Thank you for your understanding.

  If your 1st posted offer was posted by the Avira Online Shop, please send us a copy of the entire offer in a screenshot. We will then forward this offer to the support team for a check.
  Many thanks in advance for your efforts.

  Many greetings and have a nice Sunday

  Oui 0 Non
• 

  Permanently deleted user

  • 22 août 2021 13:42

  Both of these screen shots are from the Avira website, not 3rd party sellers.  As such, you have conflicting information on your website.  I'm assuming 25 is the actual limit - is this correct?

  Oui 0 Non
• 

  pascha45

  • 22 août 2021 14:22

  Hello The Guru,

  Thank you very much for the feedback.

  We only have the offer already inserted with the link.
  According to this, there is the offer Prime:  5 or 25 devices.

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards and have a nice Sunday

  Oui 0 Non
• 

  Permanently deleted user

  • 22 août 2021 14:24

  Ok - thanks.  Recommend you fix the description on this page then: https://www.avira.com/en/buy-antivirus

  The Prime dropdown says unlimited.

  Oui 0 Non
• 

  pascha45

  • 28 août 2021 08:33

  Hello The Guru,

  Thank you for your attention and your information. We have forwarded your comment to the responsible support team for correction.

  Many greetings and have a nice weekend

  Oui 0 Non

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